1. Student's full name: Hoang Thi Nga 2. Gender: Female
3. Date of birth: August 16, 1987
4. Place of birth: Thanh Phong, Thanh Liem, Ha Nam
5. Student recognition decision No. 1698/QD – XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: no
7. Thesis topic name:“Evaluating the effectiveness of applying the quality management system TCVN ISO 9001:2015 in office work at the Institute of Environmental Technology”.
8. Major: Office Administration 9. Code: 603404069.
10. Scientific advisor: Prof. Dr. Nguyen Van Tham
11. Summary of thesis results:
Chapter 1.Overview of quality management systems and the ISO 9000 series of standards
This chapter presents some basic concepts, which lays the foundation for understanding the ISO standards, operating principles and the role of ISO application, and is the basis for researching, comparing and accurately assessing the current status of ISO 9001:2015 application in office work at the Institute of Environmental Technology.
Chapter 2. Current status of applying ISO 9001:2015 standard in office work at the Institute of Environmental Technology
Research on legal basis, human resources, and support tools in the process of applying ISO in office work at the Institute of Environmental Technology. Research on the formation process and application status of ISO 9001:2015 standard in office work at the Institute of Environmental Technology. From there, make assessments on ISO activities at the Institute.
Chapter 3. Necessary solutions to improve the quality of applying ISO 9001:2015 standard in office work at the Institute of Environmental Technology
Propose 3 groups of management solutions including: Solutions to enhance the responsibility of the Board of Directors in disseminating, guiding, propagating and fostering knowledge about ISO work; solutions to edit and complete processes that are not yet complete during the application process, add more processes applied in office work and professional solutions in ISO management.
12. Practical application:
The research results of the thesis are useful reference documents, helping agencies and units, especially state agencies, to apply the quality management system according to TCVN ISO 9001:2015 standard in office work.
13. Further research directions:
14. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name: Hoang Thi Nga 2. Sex: Female
3. Date of birth: August 16, 1987
4. Place of birth: Thanh Phong, Thanh Liem, Ha Nam
5. Admission decision number: 1698 /QD-XHNV July 11, 2017 of Rector of University of Social Sciences and Humanities Hanoi - Vietnam National University.
6. Changes in academic process: None
7. Official thesis title: "Evaluating the effectiveness of application of quality management system TCVN ISO 9001: 2015 in office work at the Institute of Environmental Technology".
8. Major: Office Management 9. Code: 603404069.
10. Supervisors: Prof. Dr.Sc. Nguyen Van Tham
11. Summary of the findings of the thesis:
Chapter 1. Overview of the quality management system and ISO 9000 standards
This chapter presents some basic concepts, which are the foundation for understanding the ISO standards, operational principles and the role of applying ISO, which is the basis for studying, comparing and evaluating the accuracy of the standard application ISO 9001: 2015 in office work at the Institute of Environmental Technology.
Chapter 2. Current situation of applying ISO 9001: 2015 in office work at Institute of Environmental Technology
Research legal basis, human resources, tools to support in the process of applying ISO in office work at the Institute of Environmental Technology. Studying the formation and application process of ISO 9001: 2015 standards in office work at the Institute of Environmental Technology, since then give the evaluation of ISO activities at the Institute.
Chapter 3. The necessary solutions to improve the application quality of ISO 9001: 2015 in office work at the Institute of Environmental Technology
Proposing 3 groups of management solutions, including: Solutions to improve the responsibilities of the management board in disseminating, guiding, propagating and fostering knowledge about ISO work; solutions to correct and improve processes that have not been completed during the application process; additional application procedures in office work and professional solutions in ISO management.
12. Practical applicability, if any:
Research results of this study are useful references, which support agencies and units, especially state agencies that are applying quality management system according to TCVN ISO 9001: 2015 in office work.
13. Further research directions, if any:
14. Thesis-related publications:
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