INFORMATION ABOUT THE MASTER'S THESIS
1. Student's full name: Nguyen Thi Thanh Huong 2. Gender: Female
3. Date of birth: July 5, 1977 4. Place of birth: Hanoi
5. Decision No. 2797 QD – XHNV – SĐH dated December 28, 2012, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student's admission.
6. Changes in the training process: None
7. Thesis title: Research on service quality at Ham Rong Hotel, Sa Pa – Lao Cai
8. Major: Tourism Code: Pilot Training Program
9. Scientific supervisor: Assoc. Prof. Dr. Vu Tuan Canh – Vietnam National Administration of Tourism
10. Summary of the thesis results:
This thesis clarifies several issues regarding the quality of services at Ham Rong Hotel. Based on the hotel's current situation, the thesis delves into and clarifies existing problems, offering solutions for the hotel's management to consider, evaluate, and implement in their development. Through the study of the current state of services and service quality, the thesis provides solutions to help the hotel make sound decisions for the future, successfully building and developing the Ham Rong Hotel brand.
11. Practical application: Analyze the shortcomings of the hotel and propose solutions to improve the quality of its services.
12. Future research directions: None
13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Thi Thanh Huong 2. Sex: Female
3. Date of birth: July 5, 1977 4. Place of birth: Hanoi
5. Admission decision number: 2797 QD – XHNV – SĐH Dated December 28, 2012
6. Changes in academic process: None
7. Official thesis title: Studying on the quality of services at Ham Rong Hotel in Sa Pa – Lao Cai
8. Major: Tourism 9. Code: A model training program
10. Supervisors: Ass. Prof. Dr. Vu Tuan Canh – Vietnam National Administration of Tourism
11. Summary of the findings of the thesis:
The thesis has pointed out some problems about the service quality of Ham Rong Hotel. From reality of the hotel, this thesis has investigated the existing problems and suggested some solutions for board of directors to evaluate and apply for the development of the hotel. By investigating the service and service quality, the thesis suggests some solutions which help the hotel have a right future orientation, strengthen the trade name of Ham Rong Hotel.
12. Practical applicability, if any:
Investigating the existing problems and suggesting some solutions for the board of directors to evaluate and apply for the development of the hotel
13. Further research directions, if any: No information
14. Thesis-related publications: None
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