MASTER'S THESIS INFORMATION
1. Student's full name: Nguyen Thi Thanh Huong 2. Gender: Female
3. Date of birth: July 5, 1977 4. Place of birth: Hanoi
5. Decision to recognize student No. 2797 QD – XHNV – SDH dated December 28, 2012 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: No
7. Thesis topic: Research on service quality at Ham Rong Sa Pa Hotel - Lao Cai
8. Major: Tourism Code: Pilot training program
9. Scientific advisor: Associate Professor, Dr. Vu Tuan Canh - General Department of Tourism
10. Summary of thesis results:
The thesis has clarified some issues about the quality of services of Ham Rong Hotel. From the current situation of the hotel, the thesis delves into and clarifies the existing problems, providing solutions for the hotel's board of directors to consider, evaluate and apply on their development path. From the study of the current situation of services and service quality, the thesis has provided solutions to help the hotel have the right orientation in the future, successfully building and developing the Ham Rong hotel brand.
11. Practical application: Analyze the existing problems of the hotel and then propose solutions to improve the quality of hotel services.
12. Further research directions: None
13. Published works related to the thesis: None
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Thi Thanh Huong 2. Sex: Female
3. Date of birth: July 5, 1977 4. Place of birth: Hanoi
5. Admission decision number: 2797 QD – XHNV – SĐH Dated December 28, 2012
6. Changes in academic process: None
7. Official thesis title: Studying on the quality of services at Ham Rong Hotel in Sa Pa – Lao Cai
8. Major: Tourism 9. Code: A model training program
10. Supervisors: Ass. Prof. Dr. Vu Tuan Canh – Vietnam National Administration of Tourism
11. Summary of the findings of the thesis:
The thesis has pointed out some problems about the service quality of Ham Rong Hotel. From reality of the hotel, this thesis has investigated the existing problems and suggested some solutions for board of directors to evaluate and apply for the development of the hotel. By investigating the service and service quality, the thesis suggests some solutions which help the hotel have a right future orientation, strengthen the trade name of Ham Rong Hotel.
12. Practical applicability, if any:
Investigating the existing problems and suggesting some solutions for the board of directors to evaluate and apply for the development of the hotel
13. Further research directions, if any: No information
14. Thesis-related publications: None
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