1. Student's full name: Hoang Quynh Ngoc 2. Gender: Female
3. Date of birth: January 28, 1997
4. Place of birth: Hanoi.
5. Decision to recognize students No. 1811/QD-XHNV-DT, dated September 8, 2021, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process: Decision on extending the study time for postgraduate students No. 3094/QD – XHNV dated August 21, 2023, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
7. Thesis title: “Research on user satisfaction with information and library services at the Vietnam-Russia Tropical Center”.
8. Major: Information and Library Science; Code: 8320201.01 (NC)
9. Scientific supervisor: Dr. Nguyen Thi Kim Dung, Faculty of Information and Library Science, University of Social Sciences and Humanities, Vietnam National University, Hanoi.
10. Summary of the thesis results:
The thesis "Research on user satisfaction with information and library services at the Vietnam-Russia Tropical Center" has a structure of 3 chapters:
Chapter 1 of the thesis clarifies the theoretical basis of user satisfaction with information and library services and presents an overview of the Vietnam-Russia Tropical Center Library. Chapter 2 analyzes the current state of user satisfaction with information and library services at the Vietnam-Russia Tropical Center Library through collected data processed using SPSS software. Chapter 3 proposes three main solutions and another group of solutions to improve the quality of information and library services at the Vietnam-Russia Tropical Center Library.
11. Practical applications:
Firstly, based on the research and evaluation results of this thesis, the Vietnam-Russia Tropical Center Library can use this as a basis to improve and perfect its operations to meet user satisfaction with the information and library services currently provided at the Vietnam-Russia Tropical Center.
Secondly: This thesis can be used as a reference for anyone interested in the research topic and for libraries and information centers in Vietnam to improve the quality of their information and library services, meeting the satisfaction of information users.
12. Future research directions:
13. Published works related to the thesis:
INFORMATION ON MASTER THESIS
1. Full name: Hoang Quynh Ngoc 2. Sex: Female
3. Date of birth: January 28, 1997
4. Place of birth: Hanoi.
5. Admission decision number: 1811/QD-XHNV-DT. Dated September 8, 2021 of the Headmasters of the University of Social Sciences and Humanities, Hanoi National University..
6. Changes in the training process: Decision on extending the study time of graduate students No. 3094/QD – XHNV dated August 21, 2023 of the Headmasters of the University of Social Sciences and Humanities, Hanoi National University.
7. Official thesis title: User satisfaction of library information services at the Joint Russia – Vietnam Tropical Science and Technology Research Center.
8. Major: Information – Library Science; Code: 8320201.01 (NC)
9. Supervisor: Ph.D. Nguyen Thi Kim Dung, University Social Sciences And Humanities Vietnam National University, Hanoi
10. Summary of the findings of the thesis:
The thesis "Research on user satisfaction with information and library services at the Vietnam - Russia Tropical Center" has a structure of 03 chapters:
In chapter 1, the thesis explains the theoretical basis of user satisfaction with information - library services and presented an overview of the Vietnam - Russia Tropical Center Library. In chapter 2, the thesis analyzes the current status of user satisfaction with information - library services at the Vietnam - Russia Tropical Center Library through data and data collected and processed. processed using SPSS software. In chapter 3, the thesis proposed 03 main solutions and a group of other solutions to improve the quality of information - library services at the Vietnam - Russia Tropical Center Library.
11. Practical applicability:
Firstly: Based on the research and evaluation results of the thesis, the Vietnam - Russia Tropical Center Library can serve as a basis for improving and perfecting activities to meet user satisfaction with services. Information - library is currently provided at the Vietnam - Russia Tropical Center
Second: The thesis can be used as a reference for those interested in the research topic of the thesis and for libraries and information centers in Vietnam to refer to improve the quality of information services. information - the library of your unit, meeting the satisfaction of information users.
12. Future research directions:
13. Published works related to the thesis:
