1. Student's full name:TRAN NGUYEN NGOC TRAN CHAU2. Gender: Female
3. Date of birth:18/5/1983
4. Place of birth: Dak Lak
5. Student recognition decision No. 1543/QD-XHNV dated June 1, 2018 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: 03 month extension
7. Thesis topic name: “TOURIST SATISFACTION WITH DINING SERVICES IN DAK LAK”.
8. Major: Tourism; Code: 8810101.01
9. Scientific advisor: Dr.NGUYEN NGOC DUNG – Deputy Head of Tourism Faculty, University of Social Sciences and Humanities, Vietnam National University, Hanoi.
10. Summary of thesis results:
Researching tourists’ satisfaction with food and beverage services at restaurants and hotels is a task that must be done regularly to discover new customer needs. From there, hotels and restaurants have appropriate policies to improve service quality to better serve customers, to attract and retain customers. Basically, the thesis has achieved the following main research results:
- Firstly, the topic has systematized theoretical issues about restaurants, food and beverage business in restaurants and hotels,Quality of food service in restaurants and hotels, tourist satisfaction with food service in restaurants and hotels.
- Second, the thesis has summarized theTourism business activities and assessment of the current status of food and beverage business serving tourists in Dak Lak.
- Third, evaluate the level of satisfaction.of tourists for food and beverage services in restaurants and hotels in Dak Lak, thereby providing solutions and recommendations to improve the quality of food and beverage services, best meeting the needs of tourists at restaurants and hotels in Dak Lak in the coming time.
11. Practical application:
Thesis is a reference documentnecessarynot only for ctourism management agencies, tourism businessesbut also a reference document for teaching, learning and scientific research in tourism at training institutions in our country.
12. Further research directions:
Continue research on Tourist satisfaction with the quality of tourist servicesin Dak Lak.
13. Published works related to the thesis: None
INFORMATION ON MASTER THESIS
1. Full name:TRAN NGUYEN NGOC TRAN CHAU2. Gender: Female
3. Date of birth:18/5/1983
4. Place of birth: Daklak
5.Student Decisionrecognition number:1543/QD-XHNVdated on Jun 01, 2018 by the Rector of the University of Social Sciences and Humanities, Hanoi National University.
6. Changes in the training course: 3 months extension
(write the change form and the corresponding time)
7. Name of the thesis: “TOURIST SATISFACTION WITH FOOD SERVICE IN DAK LAK”.
8. Major: Tourism; Code: 8810101
9. Scientific instructor: Dr. Nguyen Ngoc Dung, Deputy- Dean of Faculty of Tourism Studies, University of Social Sciences and Humanities, Hanoi National University.
(Write from the scientific title, degree, full name and workplace)
10. Summarizing the results of the thesis:
Researching the satisfaction of tourists with food service at the restaurant - hotel is a work that must be done regularly to discover new needs of customers. Since then, hotels and restaurants have suitable policies to improve service quality to better serve customers, to attract and retain customers. Basically, the thesis has achieved the following main research results:
- Firstly, the topic has systemolyized the reasoning issues of restaurants, dining business in restaurants - hotels, the quality of dining services in restaurants - hotels, the satisfaction of tourists about food service in restaurants - hotels.
- Secondly, the thesis has overviewed tourism business activities and assessed the current status of food and drink business activities for tourists in Dak Lak.
- Thirdly, assess the satisfaction of tourists for food service in restaurants - hotels in Dak Lak, thereby giving solutions and recommendations to improve the quality of food service, best meet the needs of tourists at restaurants - hotels in Dak Lak in the future.
11.Practical applicability, if any:
The thesis is an essential reference not only for tourism management agencies, tourism businesses but also a monograph for teaching, learning and scientific research in tourism at the training institutions of our country.
12. Further research directions, if any:
Continuing to research on tourist satisfaction about the quality of tourist services in Dak Lak.
13.Thesis-related publications: No
Signature of masters student and scientific instructor :
