1. Student's full name: BUI THI NU 2. Gender: Female
3. Date of birth: October 10, 1982
4. Place of birth: Quang Vong commune, Quang Xuong district, Thanh Hoa province
5. Decision to recognize students No. 1416/QD-XHNV dated June 9, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in the training process:
(record the forms of change and the corresponding time)
7. Thesis topic: Communication messages in the crisis of the Customs sector on the customs press
8. Major: Journalism Code: 6032 01 01
9. Scientific instructor: Dr. Do Anh Duc - Lecturer of Journalism Training Institute, University of Social Sciences and Humanities.
10. Summary of thesis results:
In recent times, many "hot" and sensitive issues related to the management of the Customs sector that the public is interested in have been proactively advised by the Customs press (paper and electronic Customs Newspaper) so that the leaders of the General Department of Customs can promptly provide accurate and reasonable information to respond to the press and the masses at the appropriate time, contributing to orienting public opinion as well as providing accurate information, reflecting the guiding viewpoints, management and operation of the Customs sector leaders.
Customs is a "hot" and sensitive field, therefore, in recent times, the Customs sector has taken many positive and specific actions to improve and build a new image of "both red and professional" customs officers and civil servants. These include organizing the implementation of the Customer Service Declaration; Hotline for combating negativity, annoyance, and harassment; Hotline for receiving information against smuggling... With proactive and positive information and communication work, it has basically helped the public to increasingly understand customs work, contributing to limiting communication crises due to lack of information and misunderstandings about customs activities as before.
The thesis clarifies the role of customs press in conveying communication messages during the crisis of the Customs sector.
The thesis analyzes and evaluates the current situation of handling media crisis of the Customs sector in the customs press.
The thesis conducted in-depth interviews with 7 subjects who are leaders and managers in the customs sector and journalists specializing in customs to provide assessments and comments on the quality of information on communication in the crisis of the Customs sector in the customs press; thereby analyzing and synthesizing arguments to clarify the current situation of information on communication work in the crisis of the Customs sector in the customs press.
11. Practical application:
The research results of the thesis will be a source of reference and supplement for researchers and managers in handling information in the media crisis of the Customs press. The research results also contribute to clarifying the way to express the content of messages in the media crisis of the Customs in the Customs press.
From the reality of the information communication in the crisis of the industry in the customs press, based on practical requirements, assessments of experts and creators, the author of the thesis boldly proposes solutions and recommendations to improve the way of expressing messages in the crisis of the Customs industry in the customs press.
12. Further research directions:
The topic contributes to systematizing the theory of journalism in the work of conveying communication messages during crises in the customs sector, thereby contributing to improving the quality of journalism, especially the quality of propaganda information in the customs press.
The topic is the application of research theory to a specific case: Communication messages in the crisis of the Customs sector in the Customs press.
13. Published works related to the thesis:
(list projects in chronological order if available)
INFORMATION ON MASTER'S THESIS
1. Full name of student: BUI THI NU 2. Gender: Female
3. Date of birth: October 10, 1982
4. Place of birth: Quang Vong commune, Quang Xuong district, Thanh Hoa province.
5. Admission decision number: 1416/QD-XHNV on June 9, 2017 by the Rector of the University of Social Sciences and Humanities, Hanoi National University.
6. Changes in academic process:
(List the forms of change and corresponding times)
7. Official thesis title: Communication message in the crisis of the Customs sector on the Customs newspaper
8. Major: Journalism 9. Code: 6032 01 01
10. Supervisors: PhD. By Anh Duc - Lecturer in journalism training, University of Social Sciences and Humanities.
11. Summary of the findings of the thesis:
In recent years, many "hot" and sensitive issues related to the customs management that Customs newspaper has taken the initiative in giving advices to leaders of General Department of Customs to release timely and accurate information to respond to press agencies and people in a timely fashion, contributing to orienting public opinion as well as giving accurate information, reflecting the, management and operation of the Customs leaders.
Customs is a "hot" and sensitive sector, therefore, over the past time, the Customs sector has made many positive and specific moves to improve and build a new image of customs officers and civil servants "both transparency and professionalism". It can mention the implementation of Client Service Charter; Hotline for combat unrest, troubles, harassment; Hotline for receiving information related to anti-smuggling ., ect. With the initiative in information and communication, the Customs sector has basically raised public understanding of customs work, contributing to limiting media crisis due to lack of information and misunderstandings about customs operations as before.
The Thesis clarifies the role of Customs newspaper in communication messages in the crisis of the Customs sector.
The Thesis analyzes and evaluates the current status of the media crisis handling of the Customs sector on the customs newspaper.
The Thesis includes in-depth interviews for 7 subjects who are leaders in charge of Customs management and journalists in charge of customs, with the aim of giving assessments about the quality of communication information in crisis of the customs sector on the Customs newspaper; Thus analyzing and summarizing the arguments to clarify the status of information on the communication in the crisis of the Customs sector on the Customs newspaper.
12. Practical applicability, if any:
Research results of the Thesis will be a source of reference for researchers and managers on information processing in the media crisis on the Customs newspaper of the Customs sector. The results also contribute to clarifying method to express a message content in the media crisis of the Customs sector on the Customs newspapers.
From the current status of communication in the crisis of the sector on the Customs newspapers, practical requirements and assessments of experts, the Thesis author boldly proposes solutions and suggestions to improve the way of expressing messages in the crisis of the Customs sector on the Customs newspapers.
13. Further research directions, if any:
The thesis contributes to systematizing the theory of journalism in the message transmission in crisis in the customs field, thereby contributing to improving the quality of journalism, especially the quality of propaganda information on the Customs newspapers
The Thesis is the application of research theory into a specific case: Communication message in the crisis of the Customs sector on the Customs newspaper.
14. Thesis-related publications:
(List them in chronological order)
Author:ussh
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