1. Student's full name: Nguyen Thi Phuong Hanh 2. Gender: Female
3. Date of birth: November 25, 1988 4. Place of birth: Hanoi
5. Student recognition decision No. 2705/QD-XHNV-DT dated December 24, 2020 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in training process: No.
7. Thesis topic: "Organizing reader service work according to knowledge management approach: case study at Ngoc Thuy Primary School Library, Hanoi."
8. Major: Library Information Science – Application Orientation
9. Code: 8320201.01
10. Scientific advisor: Dr. Nghiem Xuan Huy
11. Summary of thesis results:
The topic "Organizing reader service work according to knowledge management approach: case study at Ngoc Thuy Primary School Library, Hanoi" includes 3 chapters:
Chapter 1: Theoretical basis for applying Knowledge Management in serving readers.
Presenting the concepts of reader service, influencing factors and criteria for evaluating the quality of reader service according to LibQUAL; concepts, knowledge management processes, factors promoting knowledge management; the relationship between reader service activities and knowledge management activities in the context of school libraries, benefits and challenges in reader service when approaching knowledge management.
Chapter 2: Current status of applying Knowledge Management in serving readers at Ngoc Thuy Primary School Library.
General introduction about the school and library of Ngoc Thuy Primary School. Research topic, survey the current status of activities supporting readers to create, store, and share knowledge in the library's reader service; evaluate the effectiveness of applying knowledge management in reader service.
Chapter 3: Some solutions to improve the effectiveness of applying knowledge management to serving readers at Ngoc Thuy Primary School Library.
The topic proposes groups of solutions to promote knowledge creation, knowledge sharing, human resources and technology solutions.
12. Practical application: (if any)
13. Further research directions: (if any)
14. Published works related to the thesis: ..............................................
(list projects in chronological order if available)
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Thi Phuong Hanh 2. Sex: Female
3. Date of birth: November 25, 1988 4. Place of birth: Hanoi
5. Admission decision number: 2705/QD-XHNV-DT. Dated December 24, 2020. Rector of the University of Social Sciences and Humanities, Hanoi national university
6. Changes in academic process: No.
7. Official thesis title: “Implementing library customer services in accordance with knowledge management approach: a case study at Ngoc Thuy Primary School, Hanoi”
8. Major: Information and Library Science - Application orientation.
9. Code: 8320201.01
10. Supervisors: Dr. Nghiem Xuan Huy
11. Summary of the findings of the thesis:
The thesis, titled "Implementing library customer services in accordance with knowledge management approach: a case study at Ngoc Thuy Primary School, Hanoi." includes 3 chapters:
Chapter 1: Theoretical basis for applying Knowledge Management in customer services.
Presenting the concepts of customer service, influencing factors and criteria for assessing the quality of customer service according to LibQUAL; knowledge management concepts and processes, factors promoting knowledge management; relationship between customer services activities and knowledge management activities in the context of school libraries, the benefits and challenges of customer services when approaching knowledge management.
Chapter 2: Application of Knowledge Management in customer services at Ngoc Thuy Primary School Library.
An overview of the school and the library of Ngoc Thuy Primary School. Research topic, survey the current status of activities to support readers in creating, storing, and sharing knowledge in the library's customer services; evaluate the effectiveness of applying knowledge management in customer services.
Chapter 3: Some solutions to improve the efficiency of applying knowledge management in customer services at Ngoc Thuy Primary School Library.
The topic proposes groups of solutions to promote knowledge creation, knowledge sharing, human resources and technology solutions for improving customer services at Ngoc Thuy Primary School Library.
12. Practical applicability, if any:
13. Further research directions, if any:
14. Thesis-related publications: (List them in chronological order)
