1. Student's full name: Nguyen Thi Phuong Thuy
2. Gender: Female
3. Date of birth: December 19, 1988
4. Place of birth: Hanoi
5. Student recognition decision No. 2705/2020/QD-XHNV, dated December 24, 2020 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process:
7. Thesis topic: Research on improving service quality at the Library Center - Academy of Cryptography Engineering
8. Major: Information Science - Application-oriented Library
9. Code: 8320201.01 (UD)
10. Scientific advisor: Dr. Nguyen Thi Kim Dung
11. Summary of thesis results:
The thesis analyzes in depth the current status of information - library services being organized to serve users at the Library Center, Cryptography Academy: Evaluates factors affecting the creation and organization of information - library services at the Center; Evaluates the quality of information - library services through criteria. From there, there is a basis to propose a number of solutions to improve the quality of services at the Library Center, Cryptography Academy to help improve the efficiency of serving users at the Library, improve the quality of education and training of the School.
12. Practical application:
The research results of the thesis can be applied at the Library Center, Academy of Cryptography Technology. In addition, the thesis can also be a reference source for those interested in the research direction of the topic on improving service quality and enhancing the efficiency of library operations.
13. Further research directions:
14. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name: Nguyen Thi Phuong Thuy
2. Sex: Female
3. Date of birth: December 19, 1988
4. Place of birth: Ha Noi
5. Admission decision number: 2705/2020/QD-XHNV Dated December 24, 2020 by Rector of the Vietnam National University, Hanoi. University of Social Sciences and Humanities.
6. Changes in academic process: .....................................................................................
7. Official thesis title: Improving service quality of the Academy of Cryptography Technique's Library
8. Major: Library and Information Science
9. Code: 8320201.01
10. Supervisors: Dr. Nguyen Thi Kim Dung
11. Summary of the findings of the thesis:
The thesis explains the current situation of various types of information - library service organized to serve users at the Library Center, Academy of Cryptography Technique: Assessing the factors affecting the creation of information and organizing information service - library at the Center; Appriciating the quality of information - library service through criteria. From there, there is a basis for arguing a number of solutions to improve service quality at the Library Center of Academy of Cryptography Technique to help improve the efficiency of service users at the Library to enhance the quality of Education and Training at Academy of Cryptography Technique.
12. Practical applicability, if any:
The research results of the thesis can be applied at the Library Center, Academy of Cryptography Technique. In addition, the thesis can also be a reference source for those who are interested in the research direction of the topic on improving service quality and improving the operational efficiency of the library.
13. Further research directions, if any: ................................................................................
14. Thesis-related publications: ..........................................................................................
