TTLV: Building a set of documents to standardize office operations for small and medium enterprises (through a field survey in Hanoi)

1. Student's full name: NGUYEN THI THANH HUYEN
2. Gender: Female
3. Date of birth: June 17, 1997
4. Place of birth: Sao Do ward, Chi Linh city, Hai Duong province
5. Decision on recognition of students No. 2168/QD-XHNV dated November 19, 2020 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: No
7. Thesis title: "Building a set of documents to standardize office operations for small and medium enterprises (through a field survey in Hanoi)"
8. Major: Office Administration Topic code: 8340406.01
9. Instructor: Associate Professor, Dr. Vu Thi Phung
10. Summary of the results of the thesis
Chapter 1. Theoretical basis of office work
In chapter 1, the author systematizes the theoretical basis for standardizing office activities (CHHDVP), provides the process and method for developing regulations, rules, procedures (internal norms) and an overview of the standardized document set as well as points out the importance of developing a CHHDVP document set.
Chapter 2. Survey on the current status of building a set of documents to standardize office activities at some small and medium enterprises in Hanoi
Based on the theoretical basis of CHHDVP presented in Chapter 1 and the legal basis of small and medium enterprises (SMEs), the author selected samples and surveyed the current status of building a set of documents for CHHDVP at a number of SMEs in Hanoi. Based on the survey results, the author analyzed and gave opinions, further consolidating the view that building a model of internal regulations (QPNB) for CHHDVP is extremely necessary. This is one of the measures for SMEs to stabilize their organizations, improve the ability to complete the set goals and strategies, and ensure the stability and development of the economy.
Chapter 3. Proposing some solutions on building a set of documents to standardize office activities for small and medium enterprises
Based on the research and assessment of the current situation in Chapter 2, the author proposes a number of solutions to develop a set of documents for CHHDVP for SMEs. In particular, focusing on measures to support enterprises to self-develop and effectively apply a set of standardized documents for office activities. In addition, the author also develops a list of standardized documents suitable for application in SMEs; guides the development and use of the above list; drafts detailed samples of some QPNB for SMEs to refer to and apply.
11. Practical application
The research results of the thesis are reference documents, providing a theoretical basis for CHHDVP and some specific solutions to build a set of documents to standardize office operations for small and medium enterprises. In particular, with the list of standardized documents, detailed descriptions of the steps of construction and detailed drafts of some QPNB samples in this thesis, Vietnamese SMEs can flexibly apply them to their practical operations.
12. Further research directions
In the coming time, the author will continue to research issues related to CHHDVP, expand the research object and scope; at the same time, refer to the practice of CHHDVP for Vietnamese SMEs in developed countries to be able to research and apply appropriately in Vietnam.

 

1. Full name: NGUYEN THI THANH HUYEN
2. Gender: Female
3. Date of birth: 17th June 1997
4. Place of birth: Sao Do ward, Chi Linh city, Hai Duong province
5. Student admission decision No. 2168/QD-XHNV dated November 19, 2020 of the Principal of VNU University of Social Sciences and Humanities (Hanoi)
6. Changes during education process: No
7. Name of thesis: "Building a set of documents to standardize office operations for small and medium enterprises (through survey in Hanoi)"
8. Major: Office Management Topic code: 8340406.01
9. Instructor: Assoc. Dr. Vu Thi Phung
10. Summary of the results of the thesis
Chapter 1. Theoretical basis for office operations
In chapter 1, the author systemizes the theoretical basis for standardization of office operations (SOO), outlines the process and methods of developing statues, regulations, processes (internal regulations) and an overview of the standardized set of documents, as well as pointing out the importance of building a set of documents for the SOO.
Chapter 2. Survey the current situation of developing a set of documents to standardize office operations in a number of small and medium enterprises in Hanoi
Based on the theoretical basis of the SOO presented in Chapter 1 and the legal basis for small and medium enterprises (SMEs), the author selects samples and surveys the current situation of developing a set of documents to standardize office operations in a number of SMEs in Hanoi. Based on the survey results, the author analyzes and gives opinions, reinforcing the view that the development of internal regulations for SOO is vital. It is one of the measures for SMEs to stabilize the organization, improve the ability to accomplish the set goals and strategies, ensure the stability and development of the economy.
Chapter 3. Propose some solutions on building a set of documents to standardize office operations for small and medium enterprises
On the basis of research and assessment of the situation in Chapter 2, the author proposes some solutions to develop a set of documents to standardize office operations for SMEs, which focus on measures to support SMEs to build and effectively apply standardized documents for office operations. In addition, the author also developed a list of standardized documents suitable for application in SMEs; a guidance on how to develop and use the above-mentioned documents; some detailed samples of internal regulations for SMEs to refer to and apply.
11. Applicability in practice
The research results of the thesis are a reference, providing a theoretical basis for the SOO and some specific solutions to build a set of documents to standardize office operations for SMEs. In particular, with the list of standardized documents, detailed steps of development and some detailed samples of internal regulations in this thesis, SMEs can flexibly apply to practical operating processes.
12. Further research directions
Forthcoming, the author will continue to research issues related to the SOO, expanding the research subjects and scope of research; concurrently, refer to the practice of the SOO in SMEs in developed countries, so that they can be applied appropriately in Vietnam.