TTLV: Developing criteria for evaluating the results of digital transformation in office operations at the University of Social Sciences and Humanities.

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's full name: PHAM THI PHUONG THAO 2. Gender: Female

3. Date of birth: August 26, 2001

4. Place of birth: Hanoi

5. Decision No. 5626/QD-XHNV dated December 29, 2023, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process: None

7. Thesis Title: “Developing Criteria for Evaluating the Results of Digital Transformation in Office Operations at the University of Social Sciences and Humanities”

8. Major: Office Management Thesis Code: 8340406

9. Instructor: Dr. Nguyen Hong Duy

10. Summary of the thesis results:

Chapter 1. Theoretical and legal basis for developing a framework of criteria for evaluating office performance.

Chapter 1 presents fundamental theoretical issues related to office operations and digital transformation in the administrative sector, while establishing a scientific basis for building a framework of criteria for evaluating the results of digital transformation. Based on the concepts of office operations, digital transformation, and the criteria framework, this chapter clarifies the relationship between modern administrative management and the digital capabilities of an organization. Furthermore, the chapter analyzes important legal documents of the State, including Decision 765/QD-BNV (2021), Decision 4740/QD-BGDĐT (2022), and Decision 2361/QD-BTTTT (2024), which serve as the legal basis for implementing digital transformation in administrative agencies and higher education institutions. Chapter 1 then establishes the necessary theoretical framework and legal basis for developing criteria for evaluating office performance in a digitalized direction, while also highlighting the role, significance, and requirements of digital transformation in the context of the Fourth Industrial Revolution.

Chapter 2. Developing a framework of criteria for evaluating the results of digital transformation in office operations at the University of Social Sciences and Humanities.

In Chapter 2, the author focused on analyzing the current state of office operations and the level of digital transformation implementation at the University of Social Sciences and Humanities – VNU Hanoi, thereby identifying strengths, limitations, and causes. Based on the theoretical and legal framework presented in Chapter 1, the author described the proposed evaluation criteria framework consisting of three major groups: (1) Policies on digital transformation; (2) Technology infrastructure and digital applications; (3) Digital transformation in office operations. The criteria framework was tested through a survey of 90 staff and specialists in functional departments and faculties, combined with in-depth interviews with the University leadership and the Deputy Head of the General Administration Department. The results of this survey serve as a practical basis for proposing solutions to improve the criteria framework in Chapter 3.

Chapter 3. Proposals for improving the framework of criteria for evaluating the results of digital transformation in office operations at the University of Social Sciences and Humanities.

In Chapter 3, the author focuses on proposing groups of solutions and recommendations to improve the effectiveness of digital transformation in office operations and refine the evaluation criteria framework. Based on the results of the practical survey, this chapter proposes three main directions: (1) a group of solutions to improve the effectiveness of digital transformation, including developing digital capabilities and culture, improving policy mechanisms, investing in infrastructure, standardizing processes, strengthening digital monitoring and cooperation; (2) a group of solutions to improve the criteria framework; (3) Recommendations for individuals and organizations. The three main contents are improvement in content, form, and implementation. In addition, Chapter 3 also presents the process of applying the criteria framework in practical management, determining the cycle, responsibilities, and how to summarize evaluation results. These proposals aim to help the University clearly quantify the level of digital transformation, promote transparency, enhance governance capacity, and gradually build a modern digital office model, in line with the digital university development orientation of Hanoi National University and the national strategy on digital transformation in higher education until 2030.

11. Practical applications

The thesis topic, "Developing a Framework of Criteria for Evaluating the Results of Digital Transformation in Office Operations at the University of Social Sciences and Humanities," has high practical applicability in the administrative management of the University. First, the proposed framework can be used as an internal evaluation tool to measure, monitor, and improve the effectiveness of digital transformation in departments, faculties, and affiliated units. Applying this framework will support the University leadership in making data-driven decisions, identifying strengths and weaknesses in the digitalization process, and promptly adjusting policies accordingly. Furthermore, the research results can be replicated as a reference for other member units within the Vietnam National University, Hanoi system or other higher education institutions with similar conditions. On a broader level, this framework contributes to standardizing e-office management, promoting the formation of a digital work culture in administrative and public service agencies, in line with the Government's orientation for developing digital universities in the 2025-2030 period.

12. Future research directions: None

13. Published works related to the thesis: None

MASTER THESIS DETAIL

1. Student's full name: PHAM THI PHUONG THAO

2. Gender: Female

3. Date of birth: August 26, 2001

4. Birthplace: Hanoi

5. Student recognition decision number: 5626/QD-XHNV dated December 29, 2023 by the Rector of University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in the training process: None

7. Thesis title: Developing an Evaluation Criteria Framework for Digital Transformation Outcomes in Office Activities at the University of Social Sciences and Humanities

8. Major: Office Administration Subject code: 8340406

9. Instructor: PhD. Nguyen Hong Duy

10. Summary of the results of the thesis

Chapter 1. Theoretical and Legal Foundations for Developing Evaluation Criteria Framework of Office Activities

In Chapter 1 the author presents fundamental theoretical issues related to office activities and digital transformation in the administrative sector, while establishing the scientific basis for building an evaluation criteria framework for digital transformation outcomes. Based on the concepts of office activities, digital transformation, and evaluation frameworks, this chapter clarifies the relationship between modern administrative management and the digital capacity of organizations. In addition, the chapter analyzes key legal documents issued by the Government, including Decision No. 765/QD-BNV (2021), Decision No. 4740/QD-BGDDT (2022), and Decision No. 2361/QD-BTTTT (2024), which serves as the legal foundation for implementing digital transformation in administrative agencies and higher education institutions. Consequently, Chapter 1 establishes the theoretical framework and legal corridor necessary for developing evaluation criteria for office activities in the direction of digitalization, while highlighting the role, significance, and requirements of the digital transformation process in the context of the Fourth Industrial Revolution.

Chapter 2.Developing the Evaluation Criteria Framework for Digital Transformation Outcomes in Office Activities at the University of Social Sciences and Humanities

In Chapter 2, the author focuses on analyzing the current situation of office activities and the level of digital transformation implementation at the University of Social Sciences and Humanities – Vietnam National University, Hanoi. This analysis identifies strengths, limitations, and underlying causes. Building on the theoretical and legal foundations presented in Chapter 1, the author describes the proposed evaluation criteria framework, which consists of three major groups: (1) Digital transformation policies; (2) Technological infrastructure and digital applications; (3) Digital transformation in office activities. The framework was tested through a survey of 90 staff members and specialists across functional departments and faculties, combined with in-depth interviews with the University's leadership and the Deputy Head of the General Administration Office. The survey results provide practical evidence for suggesting solutions to improve the evaluation framework in Chapter 3.

Chapter 3. Proposals for Improving the Evaluation Criteria Framework for Digital Transformation Outcomes in Office Activities at the University of Social Sciences and Humanities

In Chapter 3, the author focuses on competing groups of solutions and recommendations to enhance the effectiveness of digital transformation in office activities and to refine the evaluation criteria framework. Based on the survey results, this chapter proposes three main directions: (1) solutions to improve digital transformation effectiveness, including developing digital capacity and culture, refining policies and mechanisms, investing in infrastructure, standardizing processes, strengthening monitoring, and promoting digital cooperation; (2) solutions to refine the evaluation criteria framework; (3) recommendations for individuals and organizations. These proposals emphasize improvements in content, form, and implementation. Furthermore, Chapter 3 outlines the process of applying the evaluation framework in practical management, defining cycles, responsibilities, and methods for synthesizing evaluation results. These proposals aim to help the University clearly quantify the level of digital transformation, promote transparency, enhance governance capacity, and gradually build a modern digital office model aligned with VNU's digital university development orientation and the national strategy for digital transformation in higher education by 2030.

11. Applicability in practice

The thesis entitled “Developing an Evaluation Criteria Framework for Digital Transformation Outcomes in Office Activities at the University of Social Sciences and Humanities” demonstrates high potential for practical application in the University's administrative management. First, the proposed framework can serve as an internal assessment tool to measure, monitor, and improve the effectiveness of digital transformation across departments, faculties, and affiliated units. Applying this framework will support the University's leadership in making data-driven decisions, identifying strengths and weaknesses in the digitalization process, and promptly adjusting policies accordingly. In addition, the research findings can be extended as a reference model for other member institutions within Vietnam National University or for higher education institutions with similar conditions. On a wider scale, this framework contributes to standardizing e-office management, fostering a digital working culture in public administrative agencies, and aligning with the Government's orientation for digital university development during the 2025–2030 period.

12. Further research directions: None

13. Published works related to the thesis: None