TTLV: Solutions for organizing the implementation of the internal regulations system on office management at Hanoi University

MASTER'S THESIS INFORMATION

1. Student's full name: PHAM THI THANH HAO 2. Gender: Female

3. Date of birth: June 15, 1985

4. Place of birth: Tung Anh, Ha Tinh

5. Student recognition decision No. 5626/QD-XHNV dated December 29, 2023 of the President of the University of Social Sciences and Humanities - Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic: Solutions for organizing the implementation of the internal regulations system on office management at Hanoi University

8. Major: Office Administration Topic code: 8340406

9. Instructor 1: Dr. Nguyen Manh Cuong

Instructor 2: Dr. Cam Anh Tuan

10. Summary of the results of the thesis

Chapter 1. Theoretical basis of the system of Internal Regulations on Office Administration

Chapter 1 systematizes the theoretical basis for organizing the implementation of the internal regulations system in office administration, clarifying the concept, nature, objectives and role of this activity as a central step in the internal administrative management cycle, linked with the stages of building, disseminating, checking and evaluating regulations.

The theoretical arguments in Chapter 1 are an important scientific foundation for analyzing the current situation at Hanoi University (Chapter 2) and proposing comprehensive solutions (Chapter 3).

Chapter 2. Current status of organization and implementation of the Internal Regulations system on Office Administration at Hanoi University

Chapter 2 presents the results of a survey and analysis of the current situation of the organization and implementation of the internal regulations system at Hanoi University. The results show that the University has paid attention to building and synchronously implementing the internal regulations system, contributing to standardizing management activities, improving operational efficiency and forming a professional working environment.

The system of regulations is assessed as relatively complete, in accordance with legal regulations and administrative practices, in which the leadership role of the Board of Directors and the Administration - General Department is clearly demonstrated, ensuring that the process of issuing and implementing internal documents is carried out regularly, seriously and in depth. However, the dissemination, inspection, supervision and application of information technology are still limited; the feedback and coordination mechanisms between units are not synchronized.

The above results and limitations are an important practical basis for proposing solutions to complete the organization and implementation of the internal regulations system presented in Chapter 3.

Chapter 3. Proposed solutions to improve the effectiveness of organizing and implementing the Internal Regulations system on Office Management at Hanoi University

Chapter 3 focuses on proposing solutions to improve the effectiveness of organizing the implementation of the internal regulations system on office management at Hanoi University. Based on the theoretical basis in Chapter 1 and the results of practical surveys in Chapter 2, the solutions are built in a direction that ensures scientificity and is suitable for the development conditions of the University.

The solutions are divided into two main groups:

- General solution group: perfecting the functions and tasks of the administrative - office apparatus; enhancing propaganda and dissemination of internal regulations; implementing reasonable resource allocation and linking emulation - rewards with compliance with regulations.

- In-depth solution group: strengthen human resource structure, improve current document system, build regular guidance and inspection mechanism and promote application of information technology.

In addition, Chapter 3 emphasizes the importance of training, internal communication and periodic summaries to raise awareness, responsibility and compliance throughout the system. These solutions are expected to overcome current limitations, contributing to the development of a professional, transparent and effective administrative system, meeting the requirements of current university governance innovation.

11. Practical applicability

Based on the established theoretical framework, the project comprehensively surveyed and analyzed the current situation of the organization and implementation of the internal regulations system on office management at Hanoi University. The research results recorded the positive efforts and achievements of the school in promulgating, implementing and maintaining the internal document system, with the close direction of the Party Committee, the Board of Directors and the coordination of functional units.

From that reality, the project has proposed a system of synchronous, comprehensive and feasible solutions focusing on 5 main groups:

(1) Perfecting the internal regulations system: through reviewing, supplementing and systematizing the documents to ensure consistency and suitability with practice;

(2) Standardize implementation process: with a scientific and rigorous 6-step model;

(3) Promote technology application and digital transformation: aim to digitize the entire process, increase transparency and management efficiency;

(4) Building a system of criteria for quality inspection and assessment, creating effective management and competition tools;

(5) Raising awareness and capacity of the team: through propaganda, training and internal communication.

12. Further research directions:

- Comparative study of organizational models for implementing internal regulations between public and private universities to find lessons learned.

- Conduct quantitative research on a larger scale to assess the impact of organizational culture on the level of compliance with internal regulations of cadres and civil servants.

- Build and develop a complete internal regulations management software system integrating artificial intelligence (AI) to support automatic lookup, reminders and reporting.

13. Published works related to the project: None

INFORMATION ABOUT THE MASTER'S THESIS

1. Student's Full Name: Pham Thi Thanh Hao 2. Gender: Female

3. Date of Birth: June 15, 1985

4. Place of Birth: Tung Anh – Ha Tinh

5. Decision on Admission: Decision No. 5626/QD-XHNV dated December 29, 2023, issued by the Rector of the University of Social Sciences and Humanities - Vietnam National University, Hanoi

6. Changes During the Course: None

7. Thesis Title: Solutions for Organizing the Implementation of the Internal Regulatory System on Office Administration at Hanoi University

8. Major: Office Administration Code: 8340406

9. Supervisors:

- Dr. Nguyen Manh Cuong

- Dr. Cam Anh Tuan

10. Summary of the Thesis Results:

Chapter 1. Theoretical Basis for the Internal Regulatory System on Office Administration

Chapter 1 systematizes the theoretical basis for organizing the implementation of the internal regulatory system in office administration, clarifying the concepts, nature, objectives, and role of this activity as a central component in the internal administrative management process, linked to the stages of formulation, dissemination, inspection, and evaluation of regulations.

The theoretical arguments in Chapter 1 form a crucial scientific foundation for analyzing the current situation at Hanoi University (Chapter 2) and controversial comprehensive solutions (Chapter 3).

Chapter 2. Current Situation of Implementing the Internal Regulatory System on Office Administration at Hanoi University

Chapter 2 presents the survey results and analysis of the current implementation of the Internal Regulatory System at Hanoi University. The findings show that the university has paid attention to building and synchronously implementing the Internal Regulatory System, contributing to the standardization of administrative activities, improving management efficiency, and forming a professional working environment.

The Internal Regulatory System is assessed as relatively complete, consistent with legal provisions and practical management needs. The leadership role of the Board of Directors and the Office of Administration and General Affairs is evident, ensuring that the issuance and enforcement of internal documents take place regularly, seriously, and effectively. However, the dissemination, inspection, supervision, and application of information technology remain limited; the feedback and coordination mechanisms among departments are not yet synchronized.

These findings provide an important empirical basis for adjudicating solutions to improve the organization of the internal regulatory system presented in Chapter 3.

Chapter 3. Proposed Solutions to Improve the Effectiveness of Organizing the Implementation of the Internal Regulatory System on Office Administration at Hanoi University

Chapter 3 focuses on suggested solutions to enhance the effectiveness of organizing and implementing the internal regulatory system on office administration at Hanoi University. Based on the theoretical foundation in Chapter 1 and the practical findings in Chapter 2, the solutions are designed to ensure scientific validity and suitability with the university's development context.

The solutions are divided into two main groups:

- General solutions: improving the functions and duties of the administrative - office apparatus; strengthening communication and dissemination of internal regulations; rationally allocating resources and linking compliance with reward and discipline systems.

- Specialized solutions: consolidating personnel structure, perfecting the current document system, establishing mechanisms for regular guidance and inspection, and promoting the application of information technology.

In addition, Chapter 3 emphasizes the importance of training, internal communication, and periodic review to raise awareness, responsibility, and compliance throughout the system. These solutions are expected to overcome current limitations and contribute to building a professional, transparent, and efficient administrative management system that meets the requirements of modern university governance.

11. Practical Applicability

Based on the established theoretical framework, the thesis comprehensively surveys and analyzes the current organization and implementation of the internal regulatory system on office administration at Hanoi University. The research recognizes the university's efforts and achievements in issuing, implementing, and maintaining internal documents under the close direction of the Party Committee, the Board of Directors, and coordination among functional departments.

From this practical foundation, the thesis proposes a comprehensive, feasible set of five solution groups:

(1) Completing the internal regulatory system: through reviewing, supplementing, and systematizing documents to ensure consistency and practicality;

(2) Standardizing the implementation process: with a rigorous six-step model;

(3) Promoting technology application and digital transformation: aiming to digitize all processes, enhance transparency, and improve management efficiency;

(4) Developing evaluation criteria: for quality inspection and performance assessment, providing effective management and competition tools;

(5) Enhancing staff awareness and capacity: through communication, training, and internal dissemination.

12. Directions for Further Research

- Conduct a comparative study on the implementation models of internal regulatory systems between public and private universities to identify best practices.

- Carry out large-scale quantitative research to assess the impact of organizational culture on staff and faculty compliance with internal regulations.

- Develop and refine an AI-integrated internal regulation management software system to support document lookup, reminders, and automated reporting.

13. Scientific publications of the Thesis: None.