TTLV: Reader service at the Center for Scientific Information and Textbook Materials of the University of Fire Prevention and Fighting

MASTER'S THESIS INFORMATION

1. Student's full name:Nguyen Thi Ha

2. Gender: Female

3. Date of birth: September 20, 1984

4. Place of birth: Quang Phong - Quang Xuong - Thanh Hoa

5. Decision on recognition of students No. 1883/QD - SDH, dated: October 21, 2010 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

6. Changes in training process: No

7. Thesis topic name:“Reader service at the Center for Scientific Information and Textbook Materials of the University of Fire Prevention and Fighting”

8. Major: Library ScienceCode: 60 32 20

9. Scientific instructor:Assoc. Prof. Dr. Tran Thi Minh Nguyet– Faculty of Library and Information, Hanoi University of Culture.

10. Summary of thesis results:

- Systematize theoretical issues on Reader Service at the library

- Evaluation of the current status of reader service at the Center for Scientific Information and Textbook Materials of the University of Fire Prevention and Fighting.

- Propose solutions to improve the effectiveness of reader service at the Center for Scientific Information and Textbook Materials of the University of Fire Prevention and Fighting.

11. Practical application:

Propose solutions to improve the quality of reader service, the effectiveness of information activities and contribute to improving the quality of direct service for leaders and managers, scientific researchers and students.

12. Further research directions: (if any)

13. Published works related to the thesis:

INFORMATION ON MASTER'S THESIS

1. Full name: Nguyen Thi Ha                      2. Sex: Female

3. Date of birth: September 20, 1984 4. Place of birth: Thanh Hoa.

5. Admission decision number: 1883/QD-SĐH, Dated: October 21, 2010

6. Changes in academic process:

(List the forms of change and corresponding times)

7. Official thesis title: “Library customer services at the Center for Scientific Information and Learning Materials at the University of Fire Fighting and Prevention”.

8. Major: Library Science 9. Code: 60 32 20

10. Supervisors: Assoc. Prof./ Dr. Tran Thi Minh Nguyet

11. Summary of the findings of the thesis:

- Systematization of the theoretical issues of Work library customer services.

- Assessment of the current state of the customer service at the Center for Scientific Information and Learning Materials at the University of Fire Fighting and Prevention

- Offering solutions to improve the efficiency of customer service at the Center for Scientific Information and Learning Materials at the University of Fire Fighting and Prevention.

12. Practical applicability, if any:

Propose solutions to develop products and library and customer services at the Institute, information operational efficiency and contribute to improving the quality of direct services for Leaders and Managements, Scientific researchers and Users outside the Institute.

13. Further research directions, if any:

14. Thesis-related publications: