1. Student's full name: HUYNH THANH THI
2. Gender: Male
3. Date of birth: July 31, 1978
4. Place of birth: Vinh Long
5. Student recognition decision No. 2123/2011/QD/XHNV- SDH dated January 1, 2011 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in training process: none
7. Thesis topic: Innovation and improvement of Immigration procedures for tourists at Tan Son Nhat International Airport
8. Major: Tourism Code:
9. Scientific advisor: Dr. Do Ngoc Anh - Ho Chi Minh City University of Culture
11. Summary of thesis results:
From information sources on online forums, books, newspapers and magazines about tourism, when referring to the reasons why tourists come and will return to Vietnam. There are many comments and assessments that those working in state management of tourism, aviation and immigration need to pay attention to such as: service quality, prices and immigration management procedures at Vietnam's border gates.
Stemming from that urgent need, the innovation and improvement of Immigration procedures for tourists at Tan Son Nhat International Airport to create favorable conditions for tourists to come to Vietnam is an urgent issue that needs to be implemented as soon as possible.
Immigration activities at Tan Son Nhat International Airport have improved a lot in recent times, but in reality, there are still many shortcomings with unnecessary procedures causing inconvenience when passengers enter and exit at Tan Son Nhat Airport.
This topic will conduct in-depth research on procedures and supporting services at Tan Son Nhat International Airport, in order to facilitate and improve the quality of Immigration at Tan Son Nhat Airport.
To grasp the opinions of tourists about the Immigration procedures at Tan Son Nhat International Airport objectively, this topic will conduct a random survey of tourists who have participated in the Immigration procedures at Tan Son Nhat International Airport as a basis for evaluation.
The questions are: Are international tourists really satisfied with the procedures at the international airport? To what extent are they satisfied? How to improve the level of satisfaction to attract more and more tourists to Tan Son Nhat International Airport to travel to Vietnam?
From the above content, the research objective of the topic is to survey and evaluate the satisfaction level of tourists coming to Tan Son Nhat International Airport in the period from 2008 - 2013, from which to analyze, evaluate and give objective results with reality to propose solutions to improve satisfaction with immigration procedures for tourists.
Current assessment: How have tourists been evaluating the Immigration procedures service at Tan Son Nhat International Airport in recent times?
Proposed solution: For functional departments at Tan Son Nhat International Airport to have solutions to create the most favorable conditions for tourists passing through the international airport, both meeting the needs of attracting tourism development and ensuring good control of national security.
Research objectives: Understand what tourists want and what they are looking forward to, what they are not satisfied with... From there, the research topic will propose solutions for relevant authorities at Tan Son Nhat airport to create the best conditions for tourists when participating in immigration activities at Tan Son Nhat International Airport.
12. Practical applicability: After completing this research, it will be a reference source for the State management agency on Immigration (A72) in capturing information and reference sources for the draft "Law on Immigration and Residence of Foreigners in Vietnam". State management agency on tourism (General Department of Tourism) and the aviation industry, especially agencies that are performing state management and services at Tan Son Nhat airport, developing and attracting tourists to Vietnam through international air gateways.
13. Further research directions: In addition to immigration procedures, there are many other procedural services related to immigration at Tan Son Nhat International Airport. Future topics need to go into more detail on the scale of each department such as: Customs procedures, Aviation procedures... and provide specific solutions for each industry department.
1. Full name: HUYNH THANH THI
2. Sex: male
3. Date of birth: 31/07/1978
4. Place of birth: Vinh Long
5. Admission decision number: 2123/2011/QD/XHNV- SDH Dated November 1, 2011
6. Changes in academic process: N/A
7. Official thesis title: Innovating and improving immigration procedures for tourists at Tan Son Nhat International Airport
8. Major: Tourism Sciences 9. Code: Focal training program.
10. Supervisors: Dr. By Ngoc Anh – Ho Chi Minh City University of Culture
11. Summary of the findings of the thesis:
According to sources of information in various online forums, travel newspapers and magazines referring to reasons why tourists visit and will come back to Vietnam, there are many evaluative opinions of which government officials in tourism, aviation and immigration industries need to be aware such as: service quality, price and immigration-related management procedures at Vietnamese borders have been still quite inadequate.
Originating from those essential needs, the innovation and improvement in Immigration procedures for tourists at Tan Son Nhat International Airport meant to well facilitate tourists visiting Vietnam is a pressing problem needed implemented at once as soon as possible.
Immigration formalities at Tan Son Nhat International Airport in the past times have been much improved, but in fact there are still many difficulties as well as unnecessarily annoying procedures when tourists go through immigration at Tan Son Nhat airport.
This subject is going to undertake in-depth research on procedures and support services at Tan Son Nhat International Airport, so as to facilitate and enhance immigration quality at Tan Son Nhat airport for better improvements gradually.
In order to get tourists' opinions as to evaluate immigration procedures at Tan Son Nhat International Airport objectively, the subject is conducted with random survey method in which foreign tourists who have been through immigration procedures at Tan Son Nhat International Airport will be studied to form a basis for evaluation.
The stated issue for the research is whether immigration procedures at Tan Son Nhat international airport truly met tourists' needs and gained their trust yet? Particularly whether foreign tourists were satisfied with procedures at the international airport? At which level were they satisfied? How to enhance the level of satisfaction so as to attract more and more tourists to arrive in Tan Son Nhat international airport and travel in Vietnam?
In view of these stated issues above, the research objective of the subject is to study and evaluate the level of response, trust and satisfaction of tourists arriving in Tan Son Nhat international airport when they go through immigration procedures in the stage of 2008 - 2013, then analyze, evaluate and produce objectively practical outcomes in order to recommend solutions for enhancing tourists' satisfaction in immigration procedures.
Evaluate situation: how tourists have been evaluating the service of immigration procedures at Tan Son Nhat international airport lately.
Recommend solutions so that functional departments of Tan Son Nhat International Airport can innovate and improve immigration procedures facilitate tourists going through the international airport, not only fulfilling the needs of attracting tourists for tourism development but also ensuring good control of national security.
Research objective: Understand what tourists desire, at which they are still not satisfied … Consequently innovate and improve immigration procedures at Tan Son Nhat airport, fulfill tourists' needs, gain their trust and especially their satisfaction.
12. Feasibility: Upon the research completion, this subject will be considered as a reference for Immigration Authorized Organizations (A72) to obtain information and a reference source for the draft of “Law of Immigration, and Residence of foreigners in Vietnam”. Tourism-related authorized organizations (Vietnam National Administration of Tourism) and aviation industry, especially parties are in charge of administration Government as well as service companies at Tan Son Nhat airport so as to develop and attract tourists to Vietnam through international aviation.
13. Further research opportunities: In addition to immigration procedures, there are many other procedures related to immigration at Tan Son Nhat international airport. In the future, the subjects should go into details on a wider scale for each function such as: improving customs procedures, simplifying aviation procedures…and relevant specific solutions for each industry section.
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