TTLV: Social responsibility in international travel service business activities serving international tourists visiting Vietnam by Exotissimo Vietnam Tourism Joint Stock Company.

1. Student's full name: Le Thu Ha 2. Gender: Female

3. Date of birth: December 23, 1980

4. Place of birth: Hanoi

5. Decision No. 3379/2017/QD-XHNV dated December 19, 2017, of the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi, recognizing the student.

6. Changes in the training process:

7. Thesis Title: Social Responsibility in the Business Activities of Exotissimo Vietnam Joint Stock Company in Providing International Travel Services to International Tourists Visiting Vietnam

8. Major: Tourism Code: Pilot Program

9. Scientific supervisor: Assoc. Prof. Dr. Tran Thi Minh Hoa

10. Summary of the thesis results:

This thesis provides an overview of domestic and international studies on corporate social responsibility (CSR), particularly for businesses operating in the tourism sector. Based on this, the author establishes a theoretical framework for the research topic (including the concept and content of CSR in international travel services for international tourists, the significance of implementing CSR, and factors influencing CSR implementation). Simultaneously, the author studies the implementation of CSR by Exotissimo Vietnam Tourism Joint Stock Company (EXO) to demonstrate the practical relevance of the theoretical framework regarding CSR for businesses providing international travel services to tourists visiting Vietnam. Through various methods of information collection and processing, this thesis demonstrates that EXO has performed exceptionally well in its corporate social responsibility (CSR) practices and serves as an ideal model for travel service businesses in general, and international travel service businesses serving tourists visiting Vietnam in particular, to learn from and emulate. Based on EXO's CSR activities and practices, the thesis offers several lessons learned and proposes solutions to enhance CSR for international travel service businesses serving international tourists in Vietnam.

11. Practical applications: Some content may be useful for travel service businesses in general, and international travel service businesses bringing tourists to Vietnam in particular, in improving their corporate social responsibility.

12. Further research directions: Solutions to raise awareness of corporate social responsibility among travel service businesses in Vietnam.

13. Published works related to the thesis: None

INFORMATION ON THE MASTER THESIS

1. Full name of student:Le Thu Ha2. Sex: Female

3. Date of birth: December 23^rd, 1980

4. Place of birth: Hanoi

5. Admission decision number: 3379/2017/QD-XHNV December 19, 2017 by the Rector of the University of Social Sciences and Humanities, Hanoi National University

6. Changes in academic process:

7. Official thesis title: Coporate Social Responsibility in international travel service business activities serving international tourist to Vietnam of Exotissimo Travel Vietnam Joint Stock Company.

8. Major: Tourism

9. Scientific supervisor: Assoc. Prof. Dr. Tran Thi Minh Hoa

10.Summary of the findings of the thesis:

The thesis has reviewed the works of national and foreign researchers on Coporate Social Responsibility (CSR), especially of companies in tourism sector. On that basis, the author has established a theoretical basis for the thesis (including concepts, contents of CSR of international travel service company serving international tourist to Vietnam (inbound travel company), benefits of implementation of CSR and factors affecting CSR, etc.). At the same time, the author has also researched the implementation of CSR of Exotissimo Travel Vietnam Joint Stock Company (EXO) to prove the practicality of theoretical basis of CSR of inbound travel company. By groups of information collection methods and information processing methods, the thesis has shown that EXO is well implementing its CSR and that it is worth to be a perfect model for other travel service companies as well as inbound travel companies to follow. The thesis also has given a number of lessons learned from EXO's experiences and proposed some solutions to enhance CSR for inbound travel companies in Vietnam.

11. Practical applicability, if any: Some contents may be useful for travel company especially inbound travel company.

12. Further research directions, if any: Solution for enhancing awareness on CSR for travel service company in Vietnam.

13. Thesis-related publications: not yet