TTLV: Applying KPI method in evaluating work performance of some administrative staff at the University of Social Sciences and Humanities, Vietnam National University, Hanoi

2. Gender: Male

3. Date of birth: December 24, 1993

4. Place of birth: Uong Bi, Quang Ninh

5. Decision on recognition of students No. 3379//2017/QD-XHNV dated: December 19, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: No

7. Thesis topic: Applying KPI method in evaluating work performance of some administrative staff at the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

8. Major: Office Administration; Code: 60340406

9. Scientific advisor: Associate Professor, Dr. Nguyen Van Chieu

10. Summary of thesis results:

The thesis shows the current situation as well as the shortcomings and limitations in the work performance evaluation of administrative staff in recent times.

Survey, analyze and evaluate the suitability of KPI in evaluating the work results of administrative staff.

Provide solutions to apply KPI to evaluate work performance.

11. Practical application:

Assessments and solutions to apply KPIs to the performance evaluation of some administrative staff can be applied to the KPI development for staff at the University of Social Sciences and Humanities, Vietnam National University, Hanoi.

12. Further research directions: (if any)

13. Published works related to the thesis:

1. Full name: Pham Tuan Anh 2. Gender: Male

3. Date of birth: December 24, 1993 4. Place of birth: Uong Bi – Quang Ninh

5. Admission decision number: 3379//2017/QD-XHNV dated December 19, 2017 by the Rector of the University of Social Sciences and Humanities, Vietnam National University-Hanoi.

6. Changes in academic process: None.

7. Official thesis title: Apply KPI method in evaluating the work efficiency of some administrative staff at University of Social Sciences and Humanities, Vietnam National University, Hanoi.

8. Major: Office Management Code: 60340406

9. Supervisors: Assoc.Prof. Dr.Nguyen Van Chieu

10. Summary of the findings of the thesis:

The thesis shows the current situation as well as limitations and limitations in the work performance assessment of the administrative staff in recent years.

Survey, analyze and evaluate the appropriateness of KPI in evaluating the work results of administrative staff.

Propose solutions to be able to apply KPI in work performance evaluation.

11. Practical applicability, if any:

Evaluations and solutions to be able to apply KPI in assessing the performance of some administrative staff can be applied in KPI development for staff of the University of Social Sciences and Humanities. , Hanoi national university".

12. Further research directions, if any:

13. Thesis-related publications: