TTLV: Research on the application of information technology in hotel management at some 2-star hotels in Nha Trang

1. Student's full name: NGUYEN THI VAN ANH 2. Gender: Female

3. Date of birth: September 1, 1986

4. Place of birth: Daklak

5. Decision on recognition of students No. 1698/QD-XHNV dated July 11, 2017 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi

6. Changes in training process: None

7. Thesis topic: "RESEARCH ON THE APPLICATION OF INFORMATION TECHNOLOGY IN HOTEL MANAGEMENT AT SOME 2-STAR HOTELS IN NHA TRANG"

8. Major: Tourism; Code: Pilot

9. Scientific supervisor: Dr. NGUYEN THU THUY - Lecturer, Faculty of Tourism, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of thesis results:

Research on the application of information technology in hotel management in general, two-star hotels in Nha Trang in particular, is a necessary research direction for current practice. Basically, the thesis has achieved the following main research results:

First, a theoretical overview of the application of information technology in hotel management as well as some lessons learned when applying information technology in hotel management activities in the world and in Vietnam.

Second, the thesis has analyzed and preliminarily evaluated the application of information technology in the management of 33 2-star hotels in Nha Trang. Focusing on analyzing and evaluating this activity in depth at 5 hotels with good reviews on the booking websites booking.com and agoda.com, thereby giving assessments of the advantages and limitations in the application of information technology in the management of 2-star hotels in Nha Trang.

Third, the basic barriers to applying information technology in 2-star hotel management such as barriers in awareness, human resources, and technology development in the 4.0 era were analyzed. From there, solutions were proposed to improve the effectiveness of applying information technology in 2-star hotel management. These recommendations can partly improve hotel management at 2-star hotels in Nha Trang and at the same time serve as a reference for management agencies in amending, supplementing, and perfecting policies on information technology application in the coming time.

11. Practical application:

From the results of practical research on the application of information technology in hotel management at some 2-star hotels in Nha Trang, the study contributes to discovering the difficulties and inadequacies in the application of information technology in hotel management at some 2-star hotels in Nha Trang, as well as practical experience in the locality to further improve this activity, improving the quality of service to tourists.

The thesis is a necessary reference document not only for tourism management agencies and hotel businesses but also a monograph for teaching, learning and scientific research in the field of tourism - hotel at training institutions in our country.

12. Further research directions:

Continue to research the application of information technology in the management of accommodation facilities under 2 stars or homestays to improve the efficiency of hotel management activities and improve the quality of tourist services.

13. Published works related to the thesis: None

INFORMATION ON MASTER'S THESIS

1. Full name: NGUYEN THI VAN ANH 2. Gender: Female

3. Date of birth: 1^thSeptember, 1986. 4. Place of birth: Daklak Province

5. Admission decision number: 1698/QD-XHNV Dated 11^thJuly, 2017

6. Changes in academic process: No changes

7. Official thesis title: “STUDY ON INFORMATION TECHNOLOGY APPLICATION IN HOTEL MANAGEMENT AT SOME 2-STAR HOTELS IN NHA TRANG”

8. Major: Tourism Code: TD

9. Scientific Supervisors: Ph.D. Nguyen Thu Thuy - Lecturer, Faculty of Tourism Studies, University of Social Sciences and Humanities, Vietnam National University, Hanoi.

10. Summary of the findings of the thesis:

Researching on the application of information technology in hotel management in general and two-star hotels in Nha Trang in particular is a necessary topic with the current situation. Basically, the thesis has achieved the following main research results:

Firstly, found out the theoretical overview of the application of information technology in hotel management as well as some lessons learned when applying information technology in hotel management activities over the world and in Vietnam.

Secondly, analyzed and preliminarily evaluated the application of information technology in managing 33 2-star hotels in Nha Trang. Focusing on analyzing and evaluating this activity in 5 hotels with good reviews on booking.com and agoda.com, then make recommendations about the advantages and limitations in applying technology information in 2 star hotel management activities in Nha Trang.

Thirdly, analyze the basic barriers when applying information technology in 2-star hotel management such as lack of awareness, personnel, technology development in the 4.0 era. Since then, the thesis has proposed some solutions to improve the efficiency of the application of information technology in 2-star hotel management. These recommendations may partly fulfill the management function in the 2-star hotels in Nha Trang and also be a reference for management authorities according to amend, supplement and complete the policy on information technology application in the near future.

11. Practical applicability, if any:

From the results of practical research on the application of information technology in hotel management in some 2-star hotels in Nha Trang, this thesis contributes to discovering problems and concerns in the application of information technology in hotel management at some of 2-star hotels in Nha Trang, as well as finding out the local practical experience to improve this activity and increase the quality of tourist service.

The thesis is a necessary reference not only for tourism management authorities, hotel enterprises but also a monograph for tourism-hotel teaching, learning and scientific research in our educational school.

12. Further research directions, if any:

Continue to research on the application of information technology in the management of under 2-star accommodation or homestay in order to improve the efficiency of hotel management activities and enhance the quality of tourist service.

13. Thesis-related publications: No