1. Student's full name: Nguy Thi Minh Hai 2. Gender: Female
3. Date of birth: October 11, 1994
4. Place of birth: Hanoi
5. Decision on student admission No. 2948/QD-XHNV-DT dated December 28, 2021, by the Rector of the University of Social Sciences and Humanities, Vietnam National University, Hanoi.
6. Changes in the training process:
7. Thesis title: “Assessing the quality of library services based on the LibQUAL model at the People's Police Academy”
8. Major: Information Science – Library Science; Code: 8320201.01 (UD)
9. Scientific supervisor: Dr. Nguyen Huu Nghia, Hanoi University of Culture.
10. Summary of the thesis results:
The thesis "Assessing Library Service Quality Based on the LibQUAL Model at the People's Police Academy" is divided into two chapters. Chapter 1 systematizes the theoretical basis of library service quality assessment and introduces the LibQUAL model. Chapter 2 applies the LibQUAL model to assess the current state of library service quality at the People's Police Academy. Based on this, it offers several recommendations to improve and enhance the quality of library services at the People's Police Academy.
11. Practical applications:
Firstly, this thesis is of significant importance to the Police Academy as it focuses on a comprehensive assessment of library service quality. Through this, it offers several recommendations to improve library service quality and meet user needs.
Secondly: The research findings of this thesis can serve as a useful reference for those interested in evaluating the quality of library services at universities in general and the Police Academy in particular.
12. Future research directions:
13. Published works related to the thesis:
INFORMATION ON MASTER'S THESIS
1. Full name: Nguy Thi Minh Hai 2. Sex: Female
3. Date of birth: October 11, 1994 4. Place of birth: Hanoi
5. Admission decision number: 2948/QD-XHNV-ĐT Dated December 28, 2021 the Headmasters of the University of Social Sciences and Humanities, Hanoi National University.
6. Changes in academic process:
7. Official thesis title: Evaluating library service quality based on LibQUAL model at People's Police Academy
8. Major: Information – Library Science 9. Code: 8320201.01 (UD)
10. Supervisors: Ph.D. Nguyen Huu Nghia, Hanoi University of Culture
11. Summary of the findings of the thesis:
The thesis "Evaluating library service quality based on the LibQUAL model at the People's Police Academy" is divided into 02 chapters. Chapter 1 systematizes the theoretical basis for evaluating library service quality and introduces the LibQUAL model. Chapter 2 applies the LibQUAL model to assess the current state of library service quality at the People's Police Academy. Consequently, several recommendations are proposed to improve and enhance the quality of library services at the People's Police Academy.
12. Practical applicability, if any:
First: The thesis holds significant importance for the People's Police Academy as it focuses on the comprehensive evaluation of library service quality. As a result, recommendations are provided to enhance the quality of library services and cater to the needs of users.
Second: The research findings from the thesis can serve as a valuable resource for individuals interested in evaluating the quality of library services at universities in general, and specifically at the People's Police Academy.
13. Further research directions, if any:
14. Thesis-related publications: (List them in chronological order)
